Job Title: Pakistan Jobs – Abroad Workslooking to hire following staff
|Hiring Organization||Abroad works, Pakistan|
|Published Date||02 July 2022|
|Valid Date||28th July 2022|
|Job Type||Full time|
About : Abroad works
Over the years, we encountered dozens of companies that needed a better hiring solution. As we successfully helped one company after another find talent overseas, we decided to create our own process. That’s when AbroadWorks was born.
With extensive experience in consulting and banking, we established a company that is uniquely equipped to offer a hiring solution that helps you win back your time, increase productivity, and significantly reduce your staffing costs.
Abroad works Hiring | In-house Customer Service Representative Pakistan 2022
LATEST JOBS LISTING AT Abroad works
Customer Service Representative
We represent a TLC Car Rental Company in their search for talented and experienced individuals to man our customer service department. Ideal candidates are expected to provide excellent service to our customers and is enthusiastic about problem-solving, with a positive attitude. We are looking for a passionate, outgoing, and resourceful professional who is willing to go the extra mile for our customers and whose self-reliant and proactive nature can provide a steady pace of growth for the company.
Successful candidates for this role are expected to have the following attributes:
- Must hold a minimum of 1 year of experience with an international call center.
- Ability to communicate in any of the following languages is a plus: Russian, Spanish and/or Chinese.
- Strong customer service orientation.
- Good arithmetic and computing skills.
- Good analytical skills with an appetite for learning.
- Quality conscious with attention to detail.
- Excellent interpersonal skills and confidence level to communicate with international customers and stakeholders.
- Ability to perform under stress.
- Familiar with the use of business applications for routine operations.
- Provide customer support through inbound/outbound calls
- Handle customer concerns/complaints in a courteous and professional manner and within established guidelines, escalate as necessary.
- Demonstrate strong domain knowledge and communicate accurate information to the customers.
- Use the ticketing system and other software to enter and maintain relevant data.
- Coordinate and follow up on customer inquiries with relevant stakeholders to timely close open tickets.
- Meet all performance metrics on a regular basis.
- Maintain data confidentiality
- 10 Paternity Leaves for men and 90 Maternity Leaves for women
- Overtime pay
- Double day pay for Public Holidays
- Referral and Annual Bonuses
- Communication Allowance
- Gym Allowance
- Travel Allowance
- Medical Benefits
- And more!
Fixed monthly salary will be given to multilingual representatives while hourly rates will be given to regular representatives.
- University Degree in textile or relevant major/industry
- 6+ years progressive work experience in sports goods sourcing in development or production management or quality control related fields
- Knowledge of Accessories & Gear products is recommended.
- Lean, 6 Sigma background is plus
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