Abroad works Hiring | In-house Customer Service Representative Pakistan 2022

Job Title: Pakistan Jobs – Abroad Workslooking to hire following staff
Jobs Location Pakistan
Hiring OrganizationAbroad works, Pakistan
Published Date02 July 2022
Valid Date28th July 2022
Job TypeFull time
Salary PKR
Official Website abroadworks.com
Abroad works Hiring | In-house Customer Service Representative Pakistan 2022
About : Abroad works

Over the years, we encountered dozens of companies that needed a better hiring solution. As we successfully helped one company after another find talent overseas, we decided to create our own process. That’s when AbroadWorks was born.

With extensive experience in consulting and banking, we established a company that is uniquely equipped to offer a hiring solution that helps you win back your time, increase productivity, and significantly reduce your staffing costs.

Abroad works Hiring | In-house Customer Service Representative Pakistan 2022
LATEST JOBS LISTING AT Abroad works

Customer Service Representative

 Job Description:

We represent a TLC Car Rental Company in their search for talented and experienced individuals to man our customer service department. Ideal candidates are expected to provide excellent service to our customers and is enthusiastic about problem-solving, with a positive attitude. We are looking for a passionate, outgoing, and resourceful professional who is willing to go the extra mile for our customers and whose self-reliant and proactive nature can provide a steady pace of growth for the company.

Successful candidates for this role are expected to have the following attributes:

  • Must hold a minimum of 1 year of experience with an international call center.
  • Ability to communicate in any of the following languages is a plus: Russian, Spanish and/or Chinese.
  • Strong customer service orientation.
  • Good arithmetic and computing skills.
  • Good analytical skills with an appetite for learning.
  • Quality conscious with attention to detail.
  • Excellent interpersonal skills and confidence level to communicate with international customers and stakeholders.
  • Ability to perform under stress.
  • Familiar with the use of business applications for routine operations.

 responsibilities

  • Provide customer support through inbound/outbound calls
  • Handle customer concerns/complaints in a courteous and professional manner and within established guidelines, escalate as necessary.
  • Demonstrate strong domain knowledge and communicate accurate information to the customers. 
  • Use the ticketing system and other software to enter and maintain relevant data.
  • Coordinate and follow up on customer inquiries with relevant stakeholders to timely close open tickets.
  • Meet all performance metrics on a regular basis.
  • Maintain data confidentiality

 benefits:

  • 10 Paternity Leaves for men and 90 Maternity Leaves for women
  • Overtime pay
  • Double day pay for Public Holidays
  • Referral and Annual Bonuses
  • Communication Allowance
  • Gym Allowance
  • Travel Allowance
  • Medical Benefits
  • And more!

Note:

Fixed monthly salary will be given to multilingual representatives while hourly rates will be given to regular representatives.

Minimum Qualifications: 

  • University Degree in textile or relevant major/industry
  • 6+ years progressive work experience in sports goods sourcing in development or production management or quality control related fields
  • Knowledge of Accessories & Gear products is recommended.
  • Lean, 6 Sigma background is plus

for more detail please click APPLY ONLINE button

Abroad works Hiring | In-house Customer Service Representative Pakistan 2022

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