Associate – IDT Service Management job at BAT Pakistan April 2021 apply now

Job Title: Associate – IDT Service Management

  • Location: Akora Khattak, Pakistan
  • Terms: Full-Time
  • Date of Posting: 13.04.2021
  • Date of Closing: 21.04.2021

Associate – IDT Service Management job at BAT Pakistan April 2021 apply now

About Company (BAT Pakistan):

At BAT we are committed to our Purpose of creating A Better Tomorrow. This is what drives our people and our passion for innovation. See what is possible for you at BAT.

  • Global Top Employer with 53,000 BAT people across more than 180 markets
  • Brands sold in over 200 markets, made in 44 factories in 42 countries
  • Newly established Tech Hubs building world-class capabilities for innovation in 4 strategic locations
  • Diversity leader in the Financial Times and International Women’s Day Best Practice winner
  • Seal Award winner – one of 50 most sustainable companies

About Role/Job Purpose:

Collaboration, diversity and teamwork underpin everything we do here at BAT. We know that collaborating with colleagues from different backgrounds is what makes us stronger and best prepared to meet our business goals.

Associate – IDT Service Management job at BAT Pakistan April 2021 apply now

Job Responsibilities:

  • Responsible for managing local application services or directly support applications
  • Responds to any incidents being raised with regards to managed applications portfolio
  • Supports services review process by providing data & analysis where applicable (complex apps landscape)
  • Monitors delivery of support services as per agreed SLA
  • Ensures compliance, owns and tracks delivery of any required remediation activities
  • Responsible for license management of apps portfolio in-scope
  • Runs / participates in the Regional CAB for Infrastructure / Apps Changes
  • Support the regular performance review process with both the IDT Customer and Service Provider which covers: Review outstanding actions from previous Reviews, Current Performance; Capacity planning, Business release management, patch management and audit requirements, Support troubleshooting

Requirements :

  • Ability to work under pressure, handle stressful situations in a calm manner
  • A good understanding of the organization’s IDT applications, services provided
  • Innovative thinking with service quality, and its improvement, within limits of costs and business direction
  • Communication skills: oral, written, presentation, facilitation
  • ITIL knowledge
  • Credibility and trust; ideally has earned the respect of IDT managers and other business managers at all levels

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