Care Associate Jobs @ Retailo Pakistan April 2021

Job Title: Care Associate

Location: Karachi, Pakistan
Terms: Full-Time
Care Associate Jobs @ Retailo Pakistan April 2021

About Company (Retailo Pakistan):

Retailo is an online B2B marketplace that aims to technologically supercharge retail supply chain in the MENAP region.

About Role/Job Purpose:

You will act as a primary contact for Customers interested and will be responsible for assisting them in any challenges they may face. You will also inform customers of the Products and Services Retailo provides and project a professional company image through voice and online interactions.

Care Associate Jobs @ Retailo Pakistan April 2021

Job Responsibilities:

  • Monitoring and driving individual and team performance, usually against a set of key performance indicators (KPIs)
  • Preparing reports for your Line Manager on performance against these KPIs
  • Managing large amounts of calls in a timely and effective manner
  • Solving customer problems; providing detailed and timely product and service knowledge to Customer or refer to concerned party for further actions.

Requirements :

  • Annual, quarterly and monthly Sales Value Targets by brands for CHC Pakistan.
  • Achievement of Numeric Distribution for all Key Brands and their relevant SKUs.
  • Achievement of Best in Class commercial projects execution in targeted Cities/channels.
  • 100% Execution of marketing & trade Marketing Calendar Activities for the Year.
  • Deliver +95% forecast accuracy on the CHC Pakistan portfolio.

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