Job Title: Client Services Executive
Location: Lahore, Pakistan
Terms: Full-Time
Client Executive Jobs Pakistan 2021 | Confiz Jobs Apr 2021
About Company (Confiz Pakistan):
We are committed to enabling people and verticals through high performance industry solutions and applications. Throughout our history, we have expanded our offerings and capitalized on evolving technology trends to better serve our clients. With our extensive team, massive technology portfolio, subject matter expertise in verticals, and delivery method, we work with clients to achieve the best fit between technology and their business.
About Role/Job Purpose:
We are seeking candidate with 1 years of experience who meets the following criteria:
Client Executive Jobs Pakistan 2021 | Confiz Jobs Apr 2021
Job Responsibilities:
- Maintain and Log customer issues in online helpdesk portal.
- Handle complaints, such as phone calls and emails
- Provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
- Identify Patterns by looking at the types of problems that reoccur, suggest what areas need improvement to avoid occurrence of same issues in future.
- Follow communication procedures, guidelines and policies.
- Go the extra mile to engage customers.
- Reach out to customers and verify account information.
- Work with customer service manager to ensure proper customer service is being delivered within timelines.
- Contribute to team efforts by accomplishing related results as needed
Requirements :
- A bachelor’s degree, preferably in Commerce/Computer Science.
- Familiar with ERP systems and practices is a “Plus”
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent verbal and written communication and presentation skills
- Ability to multi-task, prioritize and manage time effectively.
- Must be familiar with Microsoft Office.
- Experience of having worked in IT industry would be a definite advantage.
Submit Your Application Now for Confiz Job
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