Job Title: Data Support Analyst (L1)
Location: Pakistan, Lahore, Karachi, Islamabad
Terms: Full-Time
Posted Date: 19.04.2021
Valid Date: 29.04.2021
Data Support Analyst (L1) job at Vela operating group-April 2021
About Company (Vela operating group) :
The Vela operating group of Constellation Software Inc. is a portfolio of vertical market enterprise software companies. Vela acquires independently managed software companies around the world, providing them with the strategic guidance and financial security they need to become leaders within their respective markets.
Data Support Analyst (L1) job at Vela operating group-April 2021
Responsibility:
- Assist with database maintenance by entering new or updating existing leads, customers, and account information.
- Integrity must be maintained by verifying, reviewing, correcting, deleting, or re-entering data.
- Monitor the Support Desk tickets for tier 1 support issues such as activation requests, registration issues, and download links, etc.
- Assist with reviewing orders placed online, ensuring complete and accurate data is recorded in databases.
- Monitor the Screening Events list. Obtain missing information if data is not sufficient to make a determination or refer to SECT when necessary.
- Respond to requests for customers that wish to register with a public email address and create accounts when the information is provided.
- Respond to requests from academic customers who wish to purchase software at a discount.
- Log in to CRM chat during normal business hours and respond to any customer queries, escalating when necessary.
- Assist with public and private workshop administration by keeping accurate and complete records for attendees and other data needs as required by the instructors.
- Assist with projects that coincide with database maintenance, e.g. rectifying state names in our order database.
- Other projects and related tasks as needed.
Requirements :
- High school diploma or equivalent, some college preferred
- Passionate about providing remarkable service
- Superior problem-solving skills with the ability to think outside the box to ensure excellent customer service
- Superior communication (written and verbal) and interpersonal skills in the English language
- Working experience with business or ERP applications would be considered an asset
- Organizational skills and ability to manage multiple priorities and deadlines
- Determination to learn and develop continually as the business grows
Submit Your Application Now
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