Latest Jobs as OnCall Support Engineers at nClouds in Islamabad 2022

Job Title: jobs in Pakistan – Expeditors looking to hire following staff

Jobs LocationIslamabad , Pakistan
Hiring OrganizationExpeditors, Pakistan
Published Date 20th May 2022
Valid Date25th June 2022
Job TypeFull time
CurrencyPKR
Official websitenclouds.com
Latest Jobs as OnCall Support Engineers at nClouds in Islamabad 2022

About: expeditors

nClouds is a credentialed, award-winning provider of DevOps and cloud professional services, products, and solutions, specializing in modern infrastructures on AWS. We work as an extension of your team and love tackling your stickiest challenges. All so your team can deliver innovation faster and create awesome customer experiences.

Latest Jobs as OnCall Support Engineers at nClouds in Islamabad 2022

Latest Job Listing at Expeditors

On call support engineers

Job Description

Support Engineer is a junior-level position in nClouds Oncall Support Services team and is assigned to the engineer who has completed the initial training and probation phase. Support Engineer is directly responsible for handling alerts and tickets for the assigned clients and works under the supervision of the Senior Support Engineer.

  • First level of responder to client’s infrastructure issues, alerts, tickets and queries.
  • Ensure in-time response to client’s alerts, tickets and queries within agreed upon SLA.
  • Ensure manning of the alert management system (PagerDuty) during his/her shift.
  • Assist Senior Support Engineer in building and maintaining Runbooks of the assigned clients.
  • Create Root Cause Analysis Reports (RCAs) for major incidents that occur during his/her shift.
  • Assist Senior Support Engineer in configuring and maintaining monitoring and alerting platforms for the assigned clients infrastructure.
  • Assist Senior Support Engineer in training Trainee Support Engineers.
  • Complete assigned training and certifications.
  • Actively participate in Demos and write blog posts.

Job Requirements

  • Basic to Intermediate level knowledge of Shell/Bash scripting.
  • Hands-on experience and basic knowledge of Monitoring tools like Nagios, Icinga, datadog, NewRelic, Cloudwatch, etc.
  • Hands-on experience and basic knowledge of logging tools like AWS Cloudwatch logs, Papertrail, Datadog Logs, sumologic, etc.
  • Basic experience in using Alert Management Systems like PagerDuty, Opsgenie or VictorOps, etc.
  • Understanding of concepts like DevOps and SRE.
  • Ability to rotate in 24/7 shifts, including weekends.
  • Ability and hunger to learn new technologies quickly.
  • Excellent written/verbal English language communication skills.

Latest Jobs as OnCall Support Engineers at nClouds in Islamabad 2022

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