Job Title: jobs in Pakistan – Expeditors looking to hire following staff
| Jobs Location | Islamabad , Pakistan |
| Hiring Organization | Expeditors, Pakistan |
| Published Date | 20th May 2022 |
| Valid Date | 25th June 2022 |
| Job Type | Full time |
| Currency | PKR |
| Official website | nclouds.com |
About: expeditors
nClouds is a credentialed, award-winning provider of DevOps and cloud professional services, products, and solutions, specializing in modern infrastructures on AWS. We work as an extension of your team and love tackling your stickiest challenges. All so your team can deliver innovation faster and create awesome customer experiences.
Latest Jobs as OnCall Support Engineers at nClouds in Islamabad 2022
Latest Job Listing at Expeditors
On call support engineers
Job Description
Support Engineer is a junior-level position in nClouds Oncall Support Services team and is assigned to the engineer who has completed the initial training and probation phase. Support Engineer is directly responsible for handling alerts and tickets for the assigned clients and works under the supervision of the Senior Support Engineer.
- First level of responder to client’s infrastructure issues, alerts, tickets and queries.
- Ensure in-time response to client’s alerts, tickets and queries within agreed upon SLA.
- Ensure manning of the alert management system (PagerDuty) during his/her shift.
- Assist Senior Support Engineer in building and maintaining Runbooks of the assigned clients.
- Create Root Cause Analysis Reports (RCAs) for major incidents that occur during his/her shift.
- Assist Senior Support Engineer in configuring and maintaining monitoring and alerting platforms for the assigned clients infrastructure.
- Assist Senior Support Engineer in training Trainee Support Engineers.
- Complete assigned training and certifications.
- Actively participate in Demos and write blog posts.
Job Requirements
- Basic to Intermediate level knowledge of Shell/Bash scripting.
- Hands-on experience and basic knowledge of Monitoring tools like Nagios, Icinga, datadog, NewRelic, Cloudwatch, etc.
- Hands-on experience and basic knowledge of logging tools like AWS Cloudwatch logs, Papertrail, Datadog Logs, sumologic, etc.
- Basic experience in using Alert Management Systems like PagerDuty, Opsgenie or VictorOps, etc.
- Understanding of concepts like DevOps and SRE.
- Ability to rotate in 24/7 shifts, including weekends.
- Ability and hunger to learn new technologies quickly.
- Excellent written/verbal English language communication skills.
Submit Your Application Now
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