Latest Jobs as Retention Specialist at TCP in Lahore 2022

Job Title: TCPlooking to hire following staff
Jobs LocationLahore, Pakistan
Hiring OrganizationTCP, Pakistan
Published Date 19th May 2022
Valid Date30th May 2022
Job TypeFull time
Salary PKR
Official Websittcpsoftware.com
Latest Jobs as Retention Specialist at TCP in Lahore 2022

About : TCP

For more than 30 years, TCP Software has helped organizations engage their people by providing flexible workforce management solutions and mobile timekeeping. Trusted by thousands of customers, TCP delivers best-in-class technology and support to organizations of all sizes in the public and private sector to meet their complex employee scheduling, leave management, timekeeping and other workforce needs. For more, visit www.tcpsoftware.com.

Latest Jobs as Retention Specialist at TCP in Lahore 2022
LATEST JOBS at TCP

Retention Specialist

Responsibilities

  • Manage and maintain a growing book of current business
  • Act as the main point of contact for all accounts within your book of business
  • Build long-term partnerships across your book of business
  • Proactively contact active clients to enhance customer retention and provide support to your clients
  • Educate clients on all existing and new product offerings
  • Analyze and measure the client’s success, as well as areas where there is room to optimize their campaign
  • Identify opportunities to up-sell and cross-sell within the existing customer base.
  • Ensure a high rate of renewal across the customer base.
  • Proactively assess the churn risk and work with Sales and Success team to retain the business.

Requirements

  • 3-4 years of experience in Customer Service or Customer Success
  • CRM or Salesforce background is a plus
  • Strong communication and follow up/follow-through skills
  • Strong attention to detail Goal-oriented Commitment to excellent customer service
  • Excellent written and verbal communication abilities Ability to prioritize and manage multiple responsibilities
  • Ability to work night shifts.

Latest Jobs as Retention Specialist at TCP in Lahore 2022

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