Phone Banking Officer Jobs at Khushhali Bank April 2021

Job Title: Phone Banking Officer

Location: Pakistan
Terms: Full-Time
Phone Banking Officer Jobs at Khushhali Bank April 2021

Phone Banking Officer Jobs at Khushhali Bank April 2021

Job Responsibilities:

  • Customer Service Quality
  • Be updated with KMBL’s Products and standard operation procedures at all times.
  • Ensure highest levels of customer services are provided to KMBL customers.
  • Identify customer’s need, probe all issue properly and provide appropriate solutions accordingly.
  • Ensure that customer’s suggestions, concerns and complaints are routed through the proper channels for necessary action.
  • At all-times display highest level of courtesy and empathy towards internal and external customers.
  • Understand and strive to meet and exceed call center KPI’s with regards to quality.
  • To ensure that the customer is updated on all the latest products, services, terms & conditions.
  • Meets all personal/team qualitative and quantitative targets & indicators.

Requirements :

  • Language: Fluent in Saraiki/Pashto/Sindhi/other regional languages.
  • Minimum Graduation from an HEC recognized university.
  • Minimum 0-1 Years’ of contact center experience, preferably in a financial institution.
  • Fresh graduates with excellent communication skills are encouraged to apply, however prior relevant experience would be a plus.
  • Excellent written and oral communication.
  • Passion towards service.
  • Proficient in MS Office suite.
  • Ability to multi-task, set priorities and manage time effectively.
  • Ability to work in a dynamic environment.
  • Customer focus and adaptable to different personality types.
  • Team player with a positive attitude.
  • Exhibits and upholds KMBL’s values and social performance objectives.

Submit Your Application Now for Phone Banking Officer Jobs

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