Job Title: Phone Banking Officer
Location: Pakistan
Terms: Full-Time
Phone Banking Officer Jobs at Khushhali Bank April 2021
Phone Banking Officer Jobs at Khushhali Bank April 2021
Job Responsibilities:
- Customer Service Quality
- Be updated with KMBL’s Products and standard operation procedures at all times.
- Ensure highest levels of customer services are provided to KMBL customers.
- Identify customer’s need, probe all issue properly and provide appropriate solutions accordingly.
- Ensure that customer’s suggestions, concerns and complaints are routed through the proper channels for necessary action.
- At all-times display highest level of courtesy and empathy towards internal and external customers.
- Understand and strive to meet and exceed call center KPI’s with regards to quality.
- To ensure that the customer is updated on all the latest products, services, terms & conditions.
- Meets all personal/team qualitative and quantitative targets & indicators.
Requirements :
- Language: Fluent in Saraiki/Pashto/Sindhi/other regional languages.
- Minimum Graduation from an HEC recognized university.
- Minimum 0-1 Years’ of contact center experience, preferably in a financial institution.
- Fresh graduates with excellent communication skills are encouraged to apply, however prior relevant experience would be a plus.
- Excellent written and oral communication.
- Passion towards service.
- Proficient in MS Office suite.
- Ability to multi-task, set priorities and manage time effectively.
- Ability to work in a dynamic environment.
- Customer focus and adaptable to different personality types.
- Team player with a positive attitude.
- Exhibits and upholds KMBL’s values and social performance objectives.
Submit Your Application Now for Phone Banking Officer Jobs
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