Job Title: Senior Telecom Engineer International
Location: Lahore, Pakistan
Terms: Full-Time
Senior Telecom Engineer Jobs at IBEX Pakistan April 2021
About Company (Ibex Global):
ibex. is a leading end-to-end provider of technology-enabled Customer Lifecycle Experience (CLX) solutions. ibex helps leading brands worldwide acquire, engage, and retain customers.
We’re an elite CX outsourcer for the world’s startups, scale-ups, and blue-chips. We build powerful customer engagement & insight solutions to help protect client investment, mitigate financial & operational risk, and accelerate ROI.
Our award-winning agents support New Economy and Blue Chip brands, seamlessly convert service to sales, and dynamically accelerate lifetime customer value.
Successful customer retention is a key factor in ongoing brand revenue, performance, and profit. We understand how important a positive interaction can be, and how vocal a lost customer is. We work to ensure that an angry customer doesn’t turn into a lost customer.
You can’t upsell a customer if they don’t trust you. We make sure our agents exemplify the best in your brand, quickly and effectively solve issues on the first pass, then set the table for what to sell next.
About Role/Job Purpose:
Assist costumers in resolving quarries and act as a liaisons between customers and client.
Senior Telecom Engineer Jobs at IBEX Pakistan April 2021
Job Responsibilities:
- Providing level 2/ level 3 support to all operational issues to Avaya infrastructure and its integrated platforms
- Acting as Senior POC for daily telephony issues and concerns
- Ensuring problem resolutions and meeting SLAs
- Reviewing and performing telephony changes during shift
- Reviewing and performing telephony changes during shift
- Tracking daily tasks and change requests and taking ownership
- performing daily/ weekly/ monthly system maintenance tasks and minimizing downtimes.
Requirements :
- O Level/ Matriculation or above
- Excellent command in English
- Excellent communication (verbal & written)
- Proficiency with MS Office particularly MS Excel
- Flexibility
- Customer/ centric attitude
Submit Your Application Now
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