Job Title: Service Desk Associate
Location: Lahore, Pakistan
Terms: Full-Time
Service Desk Associate at Nestle Pakistan April 2021 Apply Now
About Company (NestlePakistan):
We are Nestlé, the largest food and beverage company. We are 308,000 employees strong driven by the purpose of enhancing the quality of life and contributing to a healthier future. Our values are rooted in respect: respect for ourselves, respect for others, respect for diversity and respect for our future. With more than CHF 91.4 billion sales in 2018, we have an expansive presence with 413 factories in more than 85 countries. We believe our people are our most important asset, so we’ll offer you a dynamic inclusive international working environment with many opportunities across different businesses, functions and geographies, working with diverse teams and cultures. Want to learn more? Visit us at www.nestle.com.
About Role/Job Purpose:
- To be a single point of contact to provide advice, guidance and the rapid restoration of normal services to its End-Users in his language.
Service Desk Associate at Nestle Pakistan April 2021 Apply Now
Job Responsibilities:
- Log incidents/Requests/Interactions into Service Desk System, track through resolution and close tickets
- Give additional support to ensure 24 X 7 Service Desk Operations as per the duty Roster
- Research, resolve, and respond to inquiries based on Global standards and the use of Global support Systems
- Provide accurate and effective solutions directly to end users for incidents of moderate nature to ensure user productivity
- Ensure that incidents are escalated/prioritized in accordance with service level agreements and business need
- Interact with other analyst in the resolution of issues to ensure timely distribution of knowledge and positive impact on user satisfaction
- Keep users informed of status of open service request/incidents and assist with system monitoring responsibilities
- Participate in different projects to enhance the support service for end users
- Assist IT Team in migration of end user’s machines from Snow4 to Snow5
- Perform health check of different HO resources such as printers, photocopiers, projectors, board rooms etc.
- Communicate planned and short-term changes of service to end-users and contribute to adding problem solutions to knowledge databases
Requirements :
- IS/IT background with at least a bachelors degree in Computer Sciences
- 2+ years work experience in Service Desk environment
Submit Your Application Now
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