Job Title: Service Desk Executive
Location: Karachi, Pakistan
Terms: Full Time
Service Desk Executive Jobs at Ibex Pakistan April 2021
About Company (Ibex Global):
ibex. is a leading end-to-end provider of technology-enabled Customer Lifecycle Experience (CLX) solutions. ibex helps leading brands worldwide acquire, engage, and retain customers.
About Role/Job Purpose:
Resource will be responsible to provide technical support to internal, extemal users and clients as required. The Service Desk Executive will be considered as the firm’s front line and will be required to solve basic technical problems and provide support for all assigned areas,
Service Desk Executive Jobs at Ibex Pakistan April 2021
Job Responsibilities:
- Calls Handling, Tackle issues and service requests reported via calls Transfer and Patch calls
- Emails Handling .Diagnose and resolve issues and requests reported through emails O Carefully follow through the threads and manage them in outlook shares mailbox
- Access and Network ID Management
Requirements :
- Bachelor’s Degree in Information Technology, Computer Science or related field Experience in Access, Problem Management and IT Infrastructure will be preferred
- Problem-solving maven adept at quickly dissecting an issue into its component parts and identifying the root
- Excellent prioritization skills – ability to multi-task and work well under pressure and adjust work accordingly often against tight deadlines and without continued direct supervision
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