Job Title: Team Coach
Location: Islamabad, Pakistan
Terms: Full-Time
Team Coach Jobs at IBEX Pakistan April 2021 Apply Now
About Company (Ibex Global):
ibex. is a leading end-to-end provider of technology-enabled Customer Lifecycle Experience (CLX) solutions. ibex helps leading brands worldwide acquire, engage, and retain customers.
We’re an elite CX outsourcer for the world’s startups, scale-ups, and blue-chips. We build powerful customer engagement & insight solutions to help protect client investment, mitigate financial & operational risk, and accelerate ROI.
Our award-winning agents support New Economy and Blue Chip brands, seamlessly convert service to sales, and dynamically accelerate lifetime customer value.
Successful customer retention is a key factor in ongoing brand revenue, performance, and profit. We understand how important a positive interaction can be, and how vocal a lost customer is. We work to ensure that an angry customer doesn’t turn into a lost customer.
You can’t upsell a customer if they don’t trust you. We make sure our agents exemplify the best in your brand, quickly and effectively solve issues on the first pass, then set the table for what to sell next.
About Role/Job Purpose:
This person will be responsible for the development coordinating and management of campaigns and customer relationship function among the client and their customers by meeting higher standards of performance and KPI’s set by the mutual agreement of the company and client.
Team Coach Jobs at IBEX Pakistan April 2021 Apply Now
Job Responsibilities:
- To assist in implement and maintenance of highest level of quality systems with in the call centre.
- To be able to handle employee concerns and provide conflict resolution, To address all employees grievances to respective departments.
- Striving for continual improvement of the customer service quality systems and processes by which they are developed.
Requirements :
- Analytical skills
- Good communications
- Excellent management and leadership skills
- Coaching skills
- At least 3 years experience as supervisor
Submit Your Application Now
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