Technical Support Engineer Jobs at Avery Dennison in Karachi 2022 | May 2022 Latest

About : Avery Dennison

Avery Dennison Corporation (NYSE: AVY) is a global materials science company specializing in the design and manufacture of a wide variety of labeling and functional materials. The company’s products, which are used in nearly every major industry, include pressure-sensitive materials for labels and graphic applications; tapes and other bonding solutions for industrial, medical, and retail applications; tags, labels and embellishments for apparel; and radio frequency identification (RFID) solutions serving retail apparel and other markets.

Technical Support Engineer Jobs at Avery Dennison in Karachi 2022 | May 2022 Latest

LATEST JOBS LISTING AT Avery Dennison

Technical Support Engineer

Job Description

• Responsible for providing technical support to apparel brand & factory customers. Specializes in 1st level support of software,  data & digital related solutions via calls , e-mails & remote support. Conducts regular training seminars / webinars to customers. Participate in project roll out through collaboration with counterparts with region teams and solution partners.

Qualification

• Degree / Diploma holder of Computer Science or related disciplines
• 3+ years of experience in technical Support and user training. Experience in the printing , RFID & manufacturing industry preferred.
• Experience on designing / implementing a call & ticketing system in support support team is a plus
• Good experience in NT Server 4.0, Google Service, and support in PC hardware/operating systems/office applications/LAN/Networking equipment.

Responsibilities

• Provide timely technical support on level 1 & 2 to customers via calls , emails & remote, within agreed SLA
• Diagnose and troubleshoot technical issues on software , data & digital related solutions 
• Following & creating standard procedures & knowledge base (internal & external)
• Log & track system issues through to resolution, within agreed SLA
• Properly escalate & proactive follow up unresolved issues to appropriate level 3 support teams (Internal IT & external partners)

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