Technical Support Specialist Jobs at Keep Truckin April 2021

Job Title: Technical Support Specialist

Location: Islamabad, Pakistan
Terms: Full-Time
Technical Support Specialist Jobs at Keep Truckin April 2021

About Company (KeepTruckin):

KeepTruckin is on a mission to modernize the trucking industry. With the leading fleet management platform, we are bringing trucks online and fundamentally changing the way freight is moved on our roads.

About Role/Job Purpose:

As a Technical Support Specialist, you will serve as the main point of contact for issues and questions about KeepTruckin. You will not only be responsible for providing world-class assistance via calls and emails, but will also have the opportunity to define KeepTruckin’s support processes and work with our team to develop and scale the Technical Support function.

Technical Support Specialist Jobs at Keep Truckin April 2021

Job Responsibilities:

  • Email, Chat and Voice Support – Answer inbound inquiries coming through KeepTruckin’s support hotline, live chat feature or support email address during  Pacific Standard Time business hours
  • Customer Service Analysis – collect customer support requests and bugs and relay findings to the product and engineering teams to address these issues
  • System Evaluation – valuate our existing tools and work with engineering to develop tools to enable this function to scale

Requirements :

  • Natural instinct to empathize with users
  • Strong analytical skills
  • Excellent verbal and written communications skills
  • Native or bilingual spoken and written English skills
  • Comfortable with rotational shifts

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